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Frequently asked questions

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FAQ's

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You can find answers to our frequently asked questions below.

Bikes & Equipment

What is an e-bike?

An electrically assisted pedal cycle, or e-bike, is a bicycle that provides assistance when you pedal. This makes it easy to cycle without working up a sweat and makes them a viable substitute for journeys that would otherwise be taken by car or public transport. Depending on the bike and the level of assistance, the battery will typically last between 50-80km (30-50mi). In the UK, e-bikes are limited to 25km/h (15.5mph) at which point the electric motor will stop assisting you. We believe they are the future of short distance travel.

How long does an e-bike battery take to charge?

Our batteries typically take between 3.5 and 6 hours to charge from empty to full but this will vary
depending on which e-bike you have.

How often should I charge my battery?

Depending on how far you are commuting or using your e-bike, you may find that you don’t need to
charge it every day.
However, if the battery charge falls below 40% then best practice is to charge it to around 80%. If
you are planning a long-distance ride, then you may want to charge it to a full 100% before you set
off. Try to avoid leaving the battery idle for longer than a few weeks without charging it as this can
affect its lifespan and try not to let the battery run completely empty.

What e-bikes are available?

Our curated collection covers all your staff’s needs. Our premium brands include Cowboy, VanMoof, Rad Power Bikes, Brompton and Volt. For more information, check out the bikes page here.

What is the range of an e-bike?

Our e-bikes can typically go between 20 and 50 miles on a single charge but how far you can go will
depend on how much pedal assistance you are using, how hilly your commute is and even the
temperature.

Are helmets included?

We include a free premium brand helmet with every subscription.

How long will my commute take using an e-bike?

Cyclists have predictable journey times because they don’t get stuck in traffic like car drivers and are
not subject to public transport delays and strikes. This is even more true of e-bikers because you
always have the power of the motor to fall back on. Try using a free online resource like Citymapper
to plot your route and get a rough idea of your potential journey time.

How It Works

I already have a cycle to work scheme, can DASH work in parallel?

DASH works alongside any existing cycle to work scheme that you may have in place. We want to empower businesses and their employees with more choice and more flexibility.

I'm self-employed, can I sign up to DASH?

To be eligible for DASH, you must be paid by a company through a PAYE payroll. This is to ensure that you benefit from the Cycle to Work scheme. We are working hard to open up our services to people who fall outside of this.

How our pricing works

Within the DASH platform, we display all pricing on a net basis, i.e. after the estimated effects of any tax savings whether that be Corporation Tax, VAT, Income Tax or National Insurance Contributions. We believe that both employees and employers benefit when an employee chooses to ride a sustainable, health-boosting and money-saving DASH e-bike. DASH ensures both parties benefit from a number of different tax savings, meaning the final cost each party pays is very different to how the cost of the bike is split pre-tax. As such, the only way to make fair comparisons as to how much each party is paying is to look at the pricing on a net basis - so that's exactly what we do.

How does salary sacrifice work?

Our subscriptions are considered a 'salary sacrifice' employee benefit. Salary sacrifice benefits are where an employee forfeits a part of their salary in exchange for a benefit. In the case of DASH, the benefit is an e-bike subscription. The salary sacrifice is deducted from the employee’s gross salary which means that the employee will pay less Income Tax and National Insurance. In addition to this, the business will reduce its National Insurance Contributions.

How much does it cost the business?

Our platform is free to set-up with no monthly fees and zero impact on working capital. Many of our customers decide to contribute to their employee’s subscriptions in order to demonstrate their commitment to sustainability, well-being and talent retention. You decide whether you want to contribute and by how much.

What is the typical cost to the employee?

The exact cost depends on the bike, the duration of the subscription, the employee’s tax bracket and whether the business is contributing to the cost. You can see detailed pricing on our bikes page here.

How do payments and invoicing work?

As part of the signup process for DASH, you will be asked to input your payroll closing date (the latest day of the month where your payroll team accepts changes to that month's payroll). DASH then invoices on your payroll closing date each month for all active subscriptions that existed up to but not including your payroll closing date. Payment is then collected via direct debit at the beginning of the following month (usually between the 4th-8th). This means you should have already been able to collect any salary sacrifice deductions from employees before paying our invoice. This ensures that DASH is likely to only have a positive impact on your company's cash flow.

What are the VAT implications?

Don't worry, the VAT implications are not complex and DASH helps you with all of them. If you are a VAT registered business, any employee salary sacrifice deductions are treated as being inclusive of VAT at the prevailing rate and will need to be accounted for as such. This also includes businesses that are VAT exempt, such as insurance businesses. In your monthly payroll deductions download, we will point out any VAT amounts and we would recommend you pass this on to your finance team or accountant. If you are a VAT exempt business, you should still be able to recover any VAT on DASH's invoice to you under the general principle of VAT recovery, of being able to recover input VAT which can be directly attributed to a taxable supply (i.e. the hire of bikes to employees). If you have any questions about this you should speak to your accountant.

Are there any regulatory requirements?

Fortunately the answer is no, we've taken care of all of that for you.

The Subscription

I'm an employee, how can I sign up?

If your company is not yet signed up to DASH, you can complete the form on any bike page and we'll get in touch to explain the benefits of our super-charged cycle to work scheme. You'll also be sent an information pack that you can share with your HR / benefits team.

Where do you operate?

Our on-demand repair service operates within the M25 and Surrey, but we have plans to expand this nationwide in the near future.‏‏‎

What is included?

Our subscription includes a premium brand e-bike, a helmet, maintenance and insurance covering the bike for theft, vandalism and accidental damage.

How do I sign my company up?

If you look after HR or benefits, explore what we could offer your business by visiting our companies page. Our sign up process takes less than five minutes, after which you can access your own custom DASHboard and grant employees access to get their e-bikes.

What subscription lengths do you offer?

We believe in flexibility and therefore don't do fixed length agreements. Instead we offer 1, 3, 6, 12 and 18 month minimum term commitments. The longer you commit for, the lower the price and you can increase your commitment at any point to benefit from a lower price. After the end of the minimum term the subscriptions continue on a rolling basis until you want to return the bike or upgrade for a different model.

What if I want to cancel my subscription?

You can cancel your subscription at any time by logging into your account. If you are cancelling your subscription within your minimum term, there may be a small additional charge that will never be more than £150 before tax savings.

What happens at the end of the minimum term?

Your subscription will automatically continue on a rolling basis until you want to return the bike or upgrade for a different model.

What's included in DASHs insurance policy?

Our insurance policy covers theft, vandalism and accidental damage to the bike. What does this mean? If your bike gets stolen or damaged, we will cover the costs. There are some terms and conditions that you will need to comply with which we will share with you on sign up.

What happens if I leave my employer during my subscription?

If you leave your employer during the subscription, unfortunately, we have to terminate our agreement as we are no longer able to collect the salary sacrifice from you. If this happens within the minimum term, there may be a small additional charge that will never be more than £150 before tax savings.

Sustainability

How do you carbon offset 400% of the bikes?

We off-set the full life-cycle (cradle-to-grave) of our bikes by 400%. We do this in partnership with the Gorilla Organization, South Pole.

Delivery & Returns

Where do you deliver to?

We deliver our bikes anywhere within the M25 and Surrey.

Is there a delivery cost?

There is a delivery cost of £14.99 that the employee must pay for at checkout.

How long does a repair or service take?

We will always aim to repair your bike on site. If however we need to collect your bike and take it to our workshop, we'll aim to have it back to you within 48-72 hours.

How are the bikes returned?

Once you cancel your subscription, we’ll be in touch to arrange collection.

Administration

Who actually owns the bike?

DASH provides a subscription service and retains ownership of the bike indefinitely. At the end of the subscription term, you have the freedom to upgrade to the latest and greatest e-bikes.

As a company, can I subsidise different employees differently?

Yes, we provide the flexibility to create different groups of employees and subsidise at different rates. An example would be to offer directors a 70% subsidisation rate and general staff a 50% subsidisation rate.

Change the way you move,
change the world.