About DASH & the role

DASH (www.dashrides.com) is a high-growth tech startup in the employee benefits space, on a mission to get more people cycling. We've reimagined the UK's long-standing Cycle-to-Work scheme, turning it from a forgotten perk into the benefit employees actually ask for — growing over 4X in the last 12 months. We're a team of eight: ambitious, fast-moving and determined to win.

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We've built the leading platform in the market — a marketplace aggregating thousands of products, price-matching them, and letting employees pay directly from salary, saving up to 47%. We've also recently brought DASH Flex to market: a virtual card unlocking the same savings on Lime, Forest, Voi and more. We're relentless, we move fast, and we like to win. Companies switching their Cycle-to-Work provider to DASH see average employee uptake of the benefit rise 3-7x. 

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This is a rare chance to take real ownership from day one. You'll manage a portfolio of our small and mid-sized clients — the businesses who sign up to DASH directly — getting them live, keeping their people cycling, and helping each scheme grow, with the whole team behind you while you find your feet. You'll learn DASH inside out and build real range fast: owning client relationships end to end, getting to grips with the commercial and payroll side of the benefit, and stretching into marketing. And because you sit closest to our clients, you'll be the ear that tells Product what to build next. 

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Scaling a startup is one of the most challenging and rewarding things a career can throw at you, and the room to grow here is unmatched. That growth comes two ways: from the pace and challenge of the day-to-day, and from the mentoring you'll get from the whole team, founders included. We value autonomy and initiative, so there's real scope to shape the role around where you want to grow — whether that's deepening your expertise as an individual contributor, moving into leadership, or exploring other parts of the business as DASH scales.

What you’ll do

• Own your client base: the self-serve clients who sign up to DASH directly are yours to look after — from onboarding (due diligence included) through to launch and beyond. You'll get them live, help their people get cycling, and keep each account on track. 
• Solve client queries: you'll be who clients come to with payroll and scheme questions, and who helps them find the answer rather than just logging the ticket. Take the time to understand what's really being asked, explain it back in plain English, and lean on the wider team whenever you're unsure.
• Stay ahead of your accounts: don't wait for something to break. Keep a regular eye on how each scheme is doing, proactively spotting where it could grow and catching issues early so you handle them before they develop into problems.
• Keep the CRM sharp: your accounts run more smoothly when your records are up to date, so keep each client's details accurate and current. 
• Create and refine informative content: write and improve the guides and FAQs, for clients and their employees, that keep the self-serve experience smooth and let people find answers fast. 
• Drive uptake through marketing: contribute to campaigns that get more people cycling & using DASH, timed around moments like Cycle to Work Day. There's room to run with your own ideas here. 
• Learn and improve as you go: notice something clunky? Suggest it, try a fix, see what happens. Experiment with AI tools and automations to take friction out of your work and your clients’. 

What success looks like (first 3 months)

• 30 days: You understand DASH, Cycle to Work and how we fit alongside other employee benefits. You're comfortable with our platform and core tools, and you're handling straightforward client queries independently. You've shadowed several client onboardings and know the steps involved, due diligence included.
• 60 days: You're onboarding self-serve clients yourself with light oversight, from sign-up through to launch, and you're the day-to-day point of contact for a growing book of accounts. You're comfortable with the common payroll and scheme queries, and you're passing what you hear from clients back to the product team. 
• 90 days: You own your self-serve client base with confidence — onboarding new clients, keeping schemes running cleanly, and driving uptake so more of each client's people use the benefit. You handle trickier queries with speed and clarity, and you've started contributing to marketing while also using AI tools to smooth your own workflows. 

About you (this is really important)

• Experience in a customer-facing role: support, service, hospitality, retail, or similar where you've handled real people, real problems, and real pressure.
• Personable and friendly: customers should feel like they're talking to someone who genuinely wants to help, not just process a ticket.
• Highly organised and calm under pressure: you prioritise clearly, stay organised, and follow through even when there's a lot on.
• Strong written communication: clear, human, and easy to understand, even when explaining something technical.
• A team player who knows when to escalate: you collaborate well and raise issues without ego, rather than sitting on them or trying to solve everything solo.
• Genuinely curious and hungry to learn: you want to understand the ‘why’, and be part of a team that moves fast, experiments, and uses AI tools to get better at what it does.
• A strong problem solver: able to break down an unfamiliar issue, work through it logically, and land on a solution, but also know when to ask rather than guessing.
• Not afraid to have a point of view: whether it's a new idea or a different way of doing things, you’re  naturally inventive and willing to share rather than staying quiet.

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Nice to have (genuinely not essential)

• Any exposure to HR, payroll, employee benefits or the cycling industry.
• Familiarity with a CRM or support tools (e.g. Attio, HubSpot).
• An interest in cycling, sustainability or getting more people moving.
• Curiosity about AI tools and using them to work smarter.
• Any marketing experience — email, content or social.

General requirements

• Right to work in the UK.
• Speak English to a native / business professional standard.
• Willing to work in the office, probably 5 days a week - we want to teach you everything we know, make you feel part of the team and get you to the top of your game - for us, that means we need you in the office.

Compensation & benefits

• Base: £28-32k
• Benefits: Pension, 28 days holiday, Cycle to Work via DASH, free daily lunches, regular team socials.

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How we hire and how to stand out

1. Intro call (10 mins) - a brief chat to understand why you’ve applied and learn what your CV doesn’t say about you.
2. Practical chat (30 mins, online) - we’ll spend 10 mins covering a practical exercise which won’t require any preparation and will be an on-the-spot task.
3. Final meet (30 mins, London) - meet the founders and the wider team in person. Fit matters, and it works both ways, you're interviewing us too.

To stand out, aside from seeing that your CV addresses most of what we are looking for, we want to see some initiative or flair from you - nothing overly time-consuming - but something that shows initiative, that you can think outside the box and which plays to what we’ve said we’re looking for.